We collect information to provide better financial
forecasting and budgeting services to our Australian clients. Here's what we gather and
why it matters for your experience with tivianetra.
Personal Information
- Name, email address, and contact details when you register for our services
- Business information including company name, industry type, and financial
goals
- Payment information processed through secure third-party providers
- Communication preferences and subscription settings
Usage Data
- How you interact with our forecasting tools and budgeting features
- Pages visited, time spent on different sections, and feature usage patterns
- Device information including browser type, operating system, and IP address
- Session recordings for improving user experience (with your consent)
Important: We only collect financial data you voluntarily input
into our forecasting tools. We never access your bank accounts or financial
institutions directly.
Your information helps us deliver personalized financial
forecasting services and improve our platform. We're transparent about every way we use
your data.
- Provide access to our budgeting and forecasting tools
- Generate personalized financial reports and insights based on your inputs
- Send educational content about financial planning and business budgeting
- Process payments and manage your subscription to our services
- Respond to customer support inquiries and technical issues
- Improve our platform based on usage patterns and feedback
- Comply with Australian financial services regulations and tax requirements
Marketing Communications
We only send marketing emails to users who have opted
in. You can unsubscribe at any time using the link in our emails or by contacting our
support team directly.
We don't sell your personal information to third parties.
Here are the limited circumstances where we might share your data:
Service Providers
- Payment processors for handling subscription payments securely
- Cloud hosting providers who store our application data in Australia
- Email service providers for sending notifications and educational content
- Analytics tools to understand how users interact with our platform
Legal Requirements
- When required by Australian law or regulatory authorities
- To protect our rights, property, or safety of our users
- In connection with legal proceedings or investigations
- If tivianetra is acquired by or merged with another company
All service providers are contractually required to protect your information and use
it only for the specific services they provide to tivianetra.
Protecting your financial information is our top
priority. We use industry-standard security measures to keep your data safe.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our
servers
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls and monitoring
- Regular backups with encrypted storage in multiple locations
- Multi-factor authentication for staff access to sensitive systems
Organizational Measures
- Limited access to personal data on a need-to-know basis
- Regular privacy and security training for all staff members
- Incident response procedures for potential data breaches
- Annual review and updates of security policies and procedures
Under Australian Privacy Principles, you have specific
rights regarding your personal information. Here's how you can exercise these rights with
tivianetra.
Access and Correction
- Request access to all personal information we hold about you
- Update or correct inaccurate information in your account
- Download your data in a portable format
- Request deletion of your account and associated data
Communication Preferences
- Opt out of marketing communications while keeping service notifications
- Choose which types of educational content you receive
- Set frequency preferences for non-essential communications
- Request to be contacted only through specific channels
To exercise any of these rights, contact us at info@tivianetra.com. We'll respond within
30 days and provide clear instructions for any additional steps needed.
We retain your information only as long as necessary to
provide our services and comply with legal requirements.
| Information Type |
Retention Period |
Reason |
| Account Information |
Duration of active subscription plus 2 years |
Service provision and support |
| Financial Data Inputs |
Duration of active subscription |
Forecasting calculations and reports |
| Payment Records |
7 years |
Australian tax and accounting requirements |
| Support Communications |
3 years |
Quality assurance and dispute resolution |
| Usage Analytics |
2 years |
Platform improvement and optimization |
Account Deletion Process
When you request account deletion, we remove all
personal information within 30 days, except where required by law to retain records.
Financial data you entered is permanently deleted immediately upon account closure.
We use cookies and similar technologies to improve your
experience and understand how our platform is used.
Essential Cookies
- Session management to keep you logged in securely
- Security tokens to prevent unauthorized access
- Preference storage for your dashboard customizations
- Form data to prevent loss during submission errors
Analytics and Performance
- Google Analytics to understand user behavior and improve features
- Performance monitoring to identify and fix technical issues
- Feature usage tracking to prioritize platform improvements
- Error logging to maintain system reliability
You can disable non-essential cookies through your browser settings or our privacy
preference center. Essential cookies cannot be disabled as they're required for the
platform to function properly.
While we primarily store data within Australia, some of
our service providers may process information internationally. Here's how we protect your
data across borders.
- All international transfers comply with Australian Privacy Principles
- Service providers must provide equivalent privacy protections
- We use standard contractual clauses for data transfer agreements
- Regular audits ensure ongoing compliance with transfer requirements
- You can request details about specific international processing
Data Processing Locations
Our primary servers are located in Sydney, Australia.
Some analytics and support tools may process data in the United States or European
Union, always under strict privacy agreements.
We review and update this privacy policy regularly to
reflect changes in our practices and legal requirements.
- Material changes will be communicated via email and platform notifications
- Minor updates will be posted on our website with updated effective dates
- Previous versions are available upon request for reference
- We provide 30 days notice before implementing significant changes
Continued use of tivianetra after policy updates indicates acceptance of the revised
terms. If you disagree with changes, you can close your account before they take
effect.
